Feedback & complaints procedure

We want to hear from you — whether it’s a suggestion, a concern, or a formal complaint. All feedback is reviewed by our pharmacy team and helps us improve our service.

How to give feedback

You can share feedback at any time by emailing rx@swiftrx.uk. You can also find our contact details on our Contact page.

How to make a complaint

If you’re unhappy with a medicine, an order, or any part of our service, please contact us at rx@swiftrx.uk, quoting your order number where possible.

1. We’ll acknowledge your complaint within 3 working days.
2. A pharmacist not directly involved in the issue will investigate.
3. We aim to give you a full response within 20 working days. If it takes longer, we’ll explain why and keep you updated.
4. Our response will explain what we found and any action we’re taking.

If you’re not satisfied with our response

Please contact us again so we can consider your outstanding concerns. You can raise concerns about pharmacy safety or professional conduct with the General Pharmaceutical Council (GPhC), our regulator.

General Pharmaceutical Council
25 Canada Square, London, E14 5LQ
pharmacyregulation.org · 020 3713 8000

Medicine safety concerns

If you experience a suspected side effect, you can also report it directly to the MHRA via the Yellow Card scheme.